Shipping Policy — Souq Aura

 

At Souq Aura, we aim to deliver your orders safely and provide a smooth shopping experience throughout the United Arab Emirates.

1. Delivery Locations

We deliver to eligible locations across the UAE, subject to courier availability.

2. Order Processing

Orders are generally processed within 1–2 business days after confirmation. Processing may take longer during public holidays, promotional periods, or unforeseen circumstances.

3. Estimated Delivery Times

Our proposed delivery estimates are:

• Major UAE cities: 2–5 business days after dispatch.

• Remote areas: 3–7 business days after dispatch.

These timeframes must be confirmed against your actual courier service before publication.

4. Shipping Charges

Applicable delivery charges will be displayed at checkout. Any free-shipping offer will be subject to the conditions stated on our website.

5. Order Tracking

Where tracking is available, tracking information will be shared using the contact details provided at checkout.

6. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

If delivery is unsuccessful, the courier may arrange another delivery attempt. Any applicable additional charges will be communicated where required and permitted by law.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact Souq Aura with your order number. We will coordinate with our delivery partner to investigate the delay.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and photographs where possible. We will assist in accordance with our Refund and Return Policy and applicable law.

9. Contact Information

Store Name: Souq Aura
Email: [pakwave45pm@gmail.com]